1. Overview

This Fair Use Policy ("Policy") governs the acceptable use of Simple Time services and is designed to ensure all customers have access to reliable, high-performance service. This Policy is part of, and should be read together with, our Terms of Service.

Our goal is to provide excellent service to all customers while preventing abuse that could negatively impact the experience of others.

2. Fair Use Principles

Simple Time is designed for legitimate business use by field service teams. Fair use means:

Using the service for its intended purpose of time tracking and workforce management
Operating within reasonable usage parameters for your subscription plan
Not engaging in activities that degrade service quality for other users
Respecting system resources and infrastructure limitations

3. Usage Guidelines

API Usage

If your plan includes API access, the following guidelines apply:

API calls should be reasonable and proportionate to your business needs
Implement appropriate caching to minimize redundant requests
Rate limits apply and vary by subscription plan
Bulk operations should be performed during off-peak hours when possible

Storage and Data

Each plan includes reasonable storage for:

Time entry records and historical data
Photos and attachments related to work orders
Documents and reports
User profiles and organizational data

Storage should be used for legitimate business purposes. Excessive storage of unrelated content is not permitted.

User Accounts

User accounts should represent actual individuals in your organization:

Sharing of individual user credentials is prohibited
Creating multiple accounts to circumvent plan limits is not allowed
Inactive accounts should be deactivated promptly

4. Prohibited Activities

The following activities are strictly prohibited:

Automated abuse: Using bots, scripts, or automated tools to manipulate the service in unintended ways
Data harvesting: Systematic collection of data beyond your legitimate business needs
Resource monopolization: Activities that consume excessive system resources
Service reselling: Reselling or redistributing the service without authorization
Security violations: Attempting to breach, test, or circumvent security measures
Fraudulent activity: Using the service for fraudulent time tracking or billing
Illegal purposes: Any use that violates applicable laws or regulations

5. Plan Limits

Each subscription plan has specific limits and features. Common limitations include:

User count: Maximum number of active users per organization
Storage: Total storage space for photos, documents, and attachments
API calls: Rate limits for API integrations (where applicable)
Features: Access to certain features based on plan tier

Detailed plan specifications are available on our pricing page. If you consistently exceed your plan limits, we may contact you to discuss upgrading to a more suitable plan.

6. Monitoring and Enforcement

Simple Time reserves the right to monitor usage to ensure compliance with this Policy. We may take the following actions in response to violations:

Warning: Notification of the violation with a request to correct the behavior
Throttling: Temporary reduction in service capabilities
Suspension: Temporary suspension of account access
Termination: Permanent termination for severe or repeated violations

We will make reasonable efforts to contact you before taking enforcement action, except in cases where immediate action is necessary to protect the service or other users.

7. Reporting Violations

If you become aware of any violation of this Policy, please report it to us immediately at abuse@simpletime.io. All reports will be investigated and treated confidentially.

8. Good Faith

We understand that occasional spikes in usage or unintentional violations may occur. We will always act in good faith and work with customers to resolve issues before taking enforcement action. If you're unsure whether a particular use case is acceptable, please contact us at support@simpletime.iobefore proceeding.

9. Changes to This Policy

We may update this Fair Use Policy from time to time. We will notify users of any material changes by posting the new policy on our website and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Fair Use Policy, please contact us at:

Email: support@simpletime.io
Address: Simple Time, Inc.